For purchase queries, please tap on the chat icon button/contact us (top right) or bottom left if you use a browser. Then choose the relevant platform followed by 'Purchase Issues Or Refund Requests.

Please try to provide as much information as possible relevant to the purchase, such as a screenshot of the purchase, the purchase reference number, etc.  

Due to Apple's specific policies, all payments-related inquiries, including refunds and adjustments, must be handled directly by Apple Support. This ensures that your request is processed securely and under Apple's guidelines. You can quickly get in touch with them by tapping here"