In order to rule out any device-related causes, please try these troubleshooting steps first:

• Force close the game

• Reboot your device

• Close any background apps

• Try a different internet connection, if available

• Check the App Store or Play Store for the latest game version

• Make sure your device's OS is up to date

• Have at least 2Gb of free storage

Clear your device's cache memory

1. Go to Settings > Apps (or Application Management)

2. Select Scrabble Go from the list of applications on your device

3. Select Storage, then Clear Cache (warning: do not choose clear data)"""